Return & Exchange

What is Stories By PQ’s policy on returns and exchanges?

At Stories By PQ, every piece is crafted with care, precision, and luxury detailing. Each product goes through multiple rounds of quality checks before reaching you. As a policy, we do not accept returns or exchanges on products delivered in perfect condition as per the order placed. Additionally, items purchased during sale or promotional events are not eligible for return, unless they arrive with a significant defect.

In case your order arrives damaged, defective, or incorrect, you may request an exchange. To initiate this, please write to us at [insert email here] with your order details and clear images of the product, within 48 hours of receiving it.You may be required to courier the product back to us at our mailing address: [insert address here]. Please ensure:

  • The product is unused and in its original condition.
  • All packaging and documentation are intact.

Once received, our quality team will carefully review the item. If approved, we will process an exchange based on product availability. If the same product is unavailable, we will issue store credit for the value of your purchase

What if my order is delivered damaged or incorrect? 

If your order is incorrect (different from what was placed) or shows a genuine quality issue, we will offer a full refund or replace the order. Please share images of the package as it arrived (with visible damage, if applicable) at [insert email here] within 48 hours of delivery.Refunds or replacements will only be processed if the product is unused and returned with proper documentation.

What is your order cancellation policy?

  • Orders may be cancelled only if they have not yet been processed.
  • Personalized or bespoke/customized products cannot be cancelled once the order is placed.
  • If a cancellation request is made before the product leaves our facility, we will make every effort to accommodate it, though we cannot guarantee cancellation at this stage.
  • Please email us at [insert email here] with your order details for cancellation requests.

What is your refund policy?

  • Refunds will be initiated via the original method of payment (credit card, debit card, net-banking, etc.).
  • Please allow 10 - 12 working days for the amount to reflect in your account.
  • Processing time may vary depending on your bank or payment provider; Stories By PQ releases refunds promptly from our end but cannot control delays at the bank's side.